Terms of Service

These Terms of Service ("Terms") govern your use of the Trakto cloud platform at app.trakto.tech ("Platform"), the Trakto mobile application ("App"), the website at trakto.tech ("Website"), and all related services (collectively, the "Service") operated by Trakto Technologies, a sole proprietorship of Siddhant Rander ("Trakto," "we," "us," or "our").

By using the Service, you ("Customer," "you," or "your") agree to these Terms. If you do not agree, do not use the Service.

1. The Service

1.1. Trakto is a cloud-based manufacturing software for Indian manufacturers and MSMEs, covering production tracking, inventory management, costing, purchase and sales orders, job work, scheduling, and analytics.

1.2. The Platform is the primary service, accessible via web browsers. The mobile App is a companion application that connects to the same Platform and requires an active subscription. The App is not a standalone product.

2. Eligibility

You must be at least 18 years of age and authorised to accept these Terms on behalf of yourself or your business.

3. Your Account

3.1. You must register with a valid email address and password. You are responsible for keeping your credentials secure and for all activity under your account.

3.2. You may add employees, operators, and team members to your account. You are responsible for their use of the Service.

3.3. Notify us immediately at support@trakto.tech if you suspect unauthorised access.

4. Subscription and Payment

4.1. The Service is paid, with no free trial or free tier. Plans and pricing are published at trakto.tech.

4.2. Payments are made directly to Trakto via bank transfer, UPI, or cash. Payments are not processed through the Apple App Store or any other app store.

4.3. Subscriptions renew at the end of each billing cycle unless cancelled beforehand.

4.4. Fees are non-refundable once the billing period has begun, except as required by law.

4.5. We may revise pricing with at least 30 days' written notice, effective from your next billing cycle.

5. Your Data

5.1. You own your data. All data you enter into the Service remains yours ("Customer Data"). This includes, without limitation: production records, compound formulations, inventory and stock data, bills of materials, purchase orders, sales orders, customer and buyer details, pricing, quotations, profit margins, dispatch records, costing and overhead data, job work records, employee and operator information, and any other content you enter.

5.2. You grant us a limited licence to host, process, and store your Customer Data solely to provide and improve the Service.

5.3. We do not access, use, or share your Customer Data for any purpose other than delivering the Service, unless required by law. Our data practices are detailed in our Privacy Policy at trakto.tech/privacy-policy.

5.4. Customer Data is never shared with other customers. Trakto is a multi-tenant platform, meaning multiple customers use the same Service. Your data is logically isolated from every other customer's data at the database level. No other customer, business, or third party can access your data — including your formulations, costing, margins, customer lists, sales records, pricing, financial data, or any other information — under any circumstance.

5.5. We do not aggregate, anonymise, or use your Customer Data to derive insights, benchmarks, or analytics that are shared with or made available to other customers or third parties. Your commercial and financial data is treated as strictly confidential.

5.6. Where you enter the personal data of your employees or team members into the Service, you are responsible for ensuring you have the necessary consent or lawful basis to do so.

6. Data Security and Storage

6.1. Your data is hosted on servers located in India. Your data does not leave India.

6.2. We implement reasonable security safeguards including encryption in transit and at rest, row-level data isolation between customers, role-based access controls, and regular backups.

6.3. Further details on our security practices are described in our Privacy Policy.

7. Data Portability and Retention

7.1. You may request an export of your Customer Data at any time during your subscription by contacting support@trakto.tech. Exports are provided in a standard format such as CSV.

7.2. Upon cancellation or termination of your subscription, your Customer Data will remain available for 90 days. During this period, you may request a data export or reactivate your account.

7.3. After the 90-day period, your Customer Data will be permanently deleted from our production systems. Backup copies will be purged within 90 days of deletion from production.

7.4. We may retain limited records beyond this period where required by applicable law. Such retention will be limited to the minimum data and minimum period required.

7.5. You are responsible for maintaining your own copies of business records required for compliance with applicable statutory obligations.

8. Acceptable Use

You agree not to:

• Use the Service for any unlawful purpose.

• Attempt to access other customers' data or any part of the Service you are not authorised to use.

• Interfere with the performance or security of the Service.

• Reverse-engineer, decompile, or attempt to extract the source code of the Platform or App.

• Resell, redistribute, or sublicense the Service.

• Share login credentials outside your organisation.

9. Camera and Device Permissions

The App may request access to your device camera for OCR (optical character recognition) and image uploads. The App does not access your contacts, location, microphone, or other device features. You may revoke camera access through your device settings at any time.

10. Third-Party Integrations

The Service may integrate with third-party services such as Tally. These integrations are activated only at your request. We are not responsible for the availability, security, or data practices of third-party services.

11. Communications

By creating an account, you agree to receive service-related messages via email or WhatsApp, including account notifications and occasional product updates. You may opt out of non-essential messages at any time by emailing support@trakto.tech.

12. Intellectual Property

All rights in the Service — including the Platform, App, Website, design, branding, and technology — belong to Trakto Technologies. These Terms do not grant you any rights to our trademarks or branding.

13. Service Availability

We aim for high availability but do not guarantee uninterrupted service. The Service may be temporarily unavailable for maintenance, updates, or reasons beyond our control. We will make reasonable efforts to notify you of scheduled downtime.

14. Data Accuracy

You are solely responsible for the accuracy, completeness, and legality of all data you enter into the Service, including formulations, pricing, costing inputs, inventory quantities, and order details. The Service processes and presents data based on what you provide. We are not responsible for any errors, losses, or decisions arising from inaccurate, incomplete, or outdated data entered by you or your team members.

15. Disclaimer of Warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE." TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

THE SERVICE INCLUDES FEATURES SUCH AS COSTING CALCULATIONS, MARGIN ANALYSIS, INVENTORY ALERTS, REORDER SUGGESTIONS, AND PRODUCTION SCHEDULING. THESE ARE OPERATIONAL TOOLS BASED ON THE DATA YOU ENTER. THEY ARE NOT FINANCIAL, LEGAL, OR TAX ADVICE AND SHOULD NOT BE RELIED UPON AS THE SOLE BASIS FOR BUSINESS, FINANCIAL, OR REGULATORY DECISIONS. YOU ARE RESPONSIBLE FOR INDEPENDENTLY VERIFYING ANY FIGURES BEFORE ACTING ON THEM.

16. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, TRAKTO SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, REVENUE, DATA, BUSINESS OPPORTUNITIES, GOODWILL, OR ANTICIPATED SAVINGS, ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF OR INABILITY TO USE THE SERVICE — EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

WITHOUT LIMITING THE ABOVE, WE SHALL NOT BE LIABLE FOR: (A) LOSSES ARISING FROM INACCURATE DATA ENTERED BY YOU OR YOUR TEAM; (B) BUSINESS DECISIONS MADE BASED ON OUTPUTS OF THE SERVICE; (C) DATA LOSS RESULTING FROM SERVICE INTERRUPTIONS, OUTAGES, OR INFRASTRUCTURE FAILURES; (D) FAILURES OR ERRORS IN THIRD-PARTY INTEGRATIONS; OR (E) DELAYS OR FAILURES CAUSED BY EVENTS BEYOND OUR REASONABLE CONTROL.

OUR TOTAL AGGREGATE LIABILITY SHALL NOT EXCEED THE FEES YOU PAID TO US IN THE 12 MONTHS PRECEDING THE CLAIM.

17. Force Majeure

We shall not be liable for any delay or failure in performance resulting from causes beyond our reasonable control, including but not limited to server or infrastructure outages, internet service disruptions, natural disasters, acts of government, pandemics, cyberattacks, or failures of third-party service providers (including our hosting provider).

18. Indemnification

You agree to indemnify, defend, and hold harmless Trakto Technologies and its proprietor, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or in connection with: (a) your use of the Service; (b) data you enter into the Service; (c) your violation of these Terms; (d) your violation of any applicable law; or (e) your violation of any third party's rights.

19. Termination

19.1. You may cancel at any time by emailing support@trakto.tech.

19.2. We may suspend or terminate your access if you violate these Terms, if payment is overdue, or if required by law.

19.3. Upon termination, your access ends immediately. Your data is retained for 90 days as described in Section 7.

20. Changes to These Terms

We may update these Terms at any time. Material changes will be communicated via email or in-app notification. Continued use after changes constitutes acceptance.

21. Governing Law

These Terms are governed by the laws of India, including the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023. Disputes are subject to the exclusive jurisdiction of the courts in Bengaluru, Karnataka. Before filing a claim, both parties will attempt good-faith resolution for at least 30 days.

22. Apple App Store — Additional Terms

The following terms apply if you download or use the App from the Apple App Store. These terms are required by Apple and supplement the rest of these Terms.

22.1. Parties. These Terms are between you and Trakto Technologies only, not with Apple Inc. ("Apple"). Trakto, not Apple, is solely responsible for the App and its content.

22.2. Licence. The licence granted to you for the App is a limited, non-transferable licence to use the App on any Apple-branded device that you own or control, as permitted by the Usage Rules set forth in the Apple Media Services Terms and Conditions.

22.3. Maintenance and Support. Trakto is solely responsible for providing any maintenance and support services for the App. Apple has no obligation whatsoever to furnish any maintenance or support services with respect to the App.

22.4. Warranty. In the event of any failure of the App to conform to any applicable warranty, you may notify Apple, and Apple will refund the purchase price of the App to you (if any). To the maximum extent permitted by applicable law, Apple has no other warranty obligation whatsoever with respect to the App. Any other claims, losses, liabilities, damages, costs, or expenses attributable to any failure to conform to any warranty are Trakto's sole responsibility.

22.5. Product Claims. You and Trakto acknowledge that Trakto, not Apple, is responsible for addressing any claims you or any third party may have relating to the App or your possession and use of it, including but not limited to: (a) product liability claims; (b) any claim that the App fails to conform to any applicable legal or regulatory requirement; and (c) claims arising under consumer protection, privacy, or similar legislation.

22.6. Intellectual Property. In the event of any third-party claim that the App or your possession and use of the App infringes that third party's intellectual property rights, Trakto, not Apple, will be solely responsible for the investigation, defence, settlement, and discharge of any such claim.

22.7. Legal Compliance. You represent and warrant that: (a) you are not located in a country that is subject to a U.S. Government embargo, or that has been designated by the U.S. Government as a "terrorist supporting" country; and (b) you are not listed on any U.S. Government list of prohibited or restricted parties.

22.8. Third-Party Terms. You must comply with applicable third-party terms of agreement when using the App (for example, your wireless data service agreement).

22.9. Third-Party Beneficiary. Apple and its subsidiaries are third-party beneficiaries of these Terms. Upon your acceptance of these Terms, Apple will have the right (and will be deemed to have accepted the right) to enforce these Terms against you as a third-party beneficiary.

22.10. Developer Contact. Questions, complaints, or claims regarding the App should be directed to Trakto Technologies at support@trakto.tech.

23. Google Play Store — Additional Terms

The following terms apply if you download or use the App from the Google Play Store.

23.1. Parties. These Terms are between you and Trakto Technologies only, not with Google LLC ("Google"). Google is not responsible for the App or its content.

23.2. Licence. The licence granted to you for the App is a limited, non-transferable licence to use the App on any Android device that you own or control.

23.3. Responsibility. Trakto, not Google, is solely responsible for the App, its content, maintenance, support services, and any claims relating to the App, including product liability, regulatory compliance, and intellectual property infringement claims.

23.4. Google's Terms. Your use of the App is also subject to Google Play's Terms of Service. In the event of a conflict between these Terms and Google Play's Terms, Google Play's Terms will apply to the extent of the conflict with respect to your use of Google Play.

23.5. No Obligation by Google. Google has no obligation or liability to you with respect to the App or these Terms.

23.6. Developer Contact. Questions, complaints, or claims regarding the App should be directed to Trakto Technologies at support@trakto.tech.

24. Contact

Trakto Technologies Proprietor: Siddhant Rander Email: support@trakto.tech Website: https://trakto.tech WhatsApp: +91 91139 82979